Faq

How do I create an account on Richworld?

You can create your account on Richworld by entering and verifying your mobile number. Click on "Login/Register" after that and fill up the form to create your Richworld account.

How do I login on Richworld? I used to login with email, Google/Facebook login.

For new users of Richworld who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile number for easy login.

Can I still login with password on Richworld?

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

What if I don't receive an OTP due to poor network connectivity?

If you are not receiving an OTP use the "Login with password" option to login to your Richworld account.

Do I need to provide email to create an account on Richworld?

Providing an email is not mandatory to create an account on Richworld. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

I have given my mobile number in my last order? Can I use that number to log in to Richworld?

Mobile numbers given along with shipping address cannot be used to log in on Richworld. To use a number for login on Richworld, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.

How can i change my mobile number that I use to login on Richworld?

You can log in to your account and change it from your Profile > Edit Profile.

Does Richworld read my SMSes?

Richworld can only read OTP SMSes that are sent by Richworld. This is in accordance with guidelines provided by Google and Apple in line with user privacy policies.

How can I pay for my order at Richworld?

We support the following payment options at Richworld:

  1. Cash On Delivery (available in selected pin codes)
  2. Credit Card
  3. Debit Card
  4. Net banking
  5. UPI

How does the COD (Cash on Delivery) payment option work?

Richworld's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  1. Your order value may be less than Rs. 299 or over Rs. 49,999.
  2. Our courier partners may not support the Cash on Delivery option for your delivery address.
  3. You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

What is COD limit?

Richworld reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

I want to know about EMI (credit card) payment option?

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:

  1. HDFC
  2. ICICI
  3. SBI
  4. Axis
  5. Amex
  6. HSBC
  7. Induslnd
  8. Kotak
  9. RBL
  10. Standard Chartered.

This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service.

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

For a product, the discounted prices displayed on Richworld platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Home Furnishing: Max. 28%

(iv) Accessories/Other Categories: Max 28%

3) The discounted prices displayed on the Richworld platform shall be inclusive of all taxes.

If I return/cancel the purchased product will the GST amount charged be refunded?

Yes. If you return the product the applicable GST amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST shall be made in relation to platform handling fee collected from the consumer under Richworld shipping policy.

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website.

I was given a coupon when you cancelled my last order. How can I use it?

To use your coupon, you will have to continue shopping with us on App/Website. In case, you don’t have access to the App/Website currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

I have accumulated Richworld Loyalty Points in my account. How can I redeem them?

To redeem Richworld Loyalty Points, you will have to continue shopping with us on App/Website. In case, you don’t have access to these Platforms, don’t worry, your Richworld Points are safe with us. Whenever you get access in future, you can redeem the points (unless points have not expired).

How are orders placed on Richworld delivered to me?

All orders placed on Richworld are dispatched through our own courier service - Richworld Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

 

Does Richworld deliver products outside India?

No. At this point, Richworld delivers products only within India.

 

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

 

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

 

How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. You would see an option to cancel within 'My Account / My Orders' section under the main menu of your App/Website then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request

I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT - 1 to 3 business days post refund initiation
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • “PhonePe wallet” – Instant

I have accumulated Royalty Points in my account. How can I redeem them?

To redeem Royalty Points, you will have to continue shopping with us on App/Website. In case, you don’t have access to the App or Website, don’t worry, your Royalty Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired).

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website to check your order status.

How can I check if Richworld delivers to my PIN Code?

You can find out if Richworld delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Delivery Pincode availability” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

 

Our Newsletter

Kindly get updates by subscribing to our newsletter